FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location and carrier delays.
Do you ship internationally?
Yes, LT BEAUTY HAUS ships to selected international countries. Shipping fees and delivery times vary by destination.
How can I track my order?
Once your order ships, you will receive a tracking number by email or SMS.
What if my package is delayed?
Shipping delays may occur due to weather, holidays, customs, or carrier issues. Please allow extra transit time during busy seasons.
What happens if I enter the wrong shipping address?
Please contact us immediately if you entered an incorrect address. Once an order has shipped, we may not be able to make changes.
Returns & Exchanges
Do you accept returns?
Yes, eligible items may be returned within the approved return period if unused and in original packaging.
Are beauty products returnable?
For hygiene and safety reasons, opened or used beauty products, wigs, hair extensions, and cosmetics are non-refundable.
What if I receive a damaged item?
Please contact us within 48 hours of delivery with clear photos of the damaged item and packaging.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days depending on your payment provider.
Products
Are your products authentic?
Yes, all products sold by LT BEAUTY HAUS are carefully sourced and quality checked.
Will skincare products work for all skin types?
Results vary by individual skin type and usage. We recommend performing a patch test before full application.
Can I use your products daily?
Please follow the instructions provided on each product. Some exfoliating or active products should not be overused.
Do you offer wholesale?
Yes, wholesale inquiries are welcome. Please contact us directly for pricing and minimum order quantities.
Payments
What payment methods do you accept?
We accept:
- Credit/Debit Cards
- Shop Pay
- PayPal
- Afterpay or installment payments (if available)
Is my payment information secure?
Yes, all payments are processed securely through trusted payment providers.
Account & Website
Do I need an account to place an order?
No, guest checkout is available. However, creating an account allows you to track orders and save your information.
How can I contact customer service?
You can contact us through:
Phone: (410) 805-2384
Email: support@ltbeautyhaus.com
Website: LT BEAUTY HAUS
Do you offer discounts or promotions?
Yes, we occasionally offer promotions, seasonal sales, and exclusive discounts. Follow us on social media or subscribe to our newsletter for updates.
Beauty & Hair Services (Optional Section)
Do you offer salon services?
Yes, appointments may be available for hair and beauty services depending on location and availability.
How do I book an appointment?
Appointments can be booked through our website or by contacting us directly.
Do you accept walk-ins?
Walk-ins may be accepted based on availability, but appointments are recommended.
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our collections, select your preferred size and color, add items to your cart, and proceed to checkout.
Can I cancel or change my order after placing it?
Orders can only be modified or canceled within a limited time after purchase. Please contact us immediately if you need assistance.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email once your purchase is completed.
Shipping
How long does shipping take?
Orders are usually processed within 1–3 business days. Shipping times vary depending on your location.
Do you offer international shipping?
Yes, we ship to selected international countries.
How can I track my order?
Once your order ships, you will receive a tracking number via email or SMS.
What if my package is delayed?
Carrier delays may happen during holidays, severe weather, or high shipping periods. Please allow additional delivery time if necessary.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within the approved return window. Items must be unworn, unwashed, and in original condition with tags attached.
Can I exchange an item for a different size?
Yes, exchanges are available depending on stock availability.
Are sale items refundable?
Final sale or clearance items may not be eligible for refunds or exchanges.
What if I receive the wrong item?
Please contact us within 48 hours of delivery with photos of the item received.
Sizing & Products
How do I know my size?
Please refer to our size chart available on each product page for accurate measurements.
Do your items fit true to size?
Most items fit true to size unless otherwise stated in the product description.
Will colors look exactly the same in person?
We try our best to display product colors accurately, but slight variations may occur depending on screen settings and lighting.
How should I wash my clothing?
We recommend following the care instructions listed on the garment label to maintain quality and longevity.
Payments
What payment methods do you accept?
We accept:
- Credit/Debit Cards
- Shop Pay
- PayPal
- Afterpay or installment payments (if available)
Is my payment information secure?
Yes, all transactions are processed securely through trusted payment providers.
Account & Customer Support
Do I need an account to place an order?
No, guest checkout is available.
How can I contact customer service?
You can contact us through:
Phone: (410) 805-2384
Email: support@ltbeautyhaus.com
Website: LT BEAUTY HAUS
Do you offer discounts or promotions?
Yes, we regularly offer special promotions and exclusive deals. Follow us on social media or subscribe to our newsletter to stay updated.
Fashion & Styling
Do you restock sold-out items?
Some popular items may be restocked, while limited-edition pieces may not return once sold out.
Can I order in bulk or wholesale?
Yes, wholesale inquiries are welcome. Please contact us directly for more information.
Do you release new collections regularly?
Yes, new arrivals and collections are added frequently to keep up with the latest fashion trends.